Mobile Phone giant Vodafone has apologised to Isle of Wight residents for disruption to its network over the last few weeks, and has confirmed that further work to ‘improve’ its service is already underway.
As reported by Isle of Wight Radio, planned maintenance led to days of disruption for Vodafone users in the Newport area earlier this month (February).
The company says the upgrades were part of plans to improve data speed, streaming experience and voice calling.
Michael Olivier, regional head for the South East, has apologised for any disruption caused, although he says it will be worth it in the long-term:
“The great news for customers is the network is up and running and delivering a fantastic service in the Newport area. No further work is planned at this stage for Newport and I hope the disruption was minimal and I apologise for those that may have been affected at that time.”
As well as Newport, work has also started in Cowes – among a number of other areas across the Island.
Michael says it is all part of plans to “get the Isle of Wight 5G ready” for when the time comes in the not so distant future:
“We have been upgrading the network to our new super-fast 4G which will allow for an even higher data peak speed. We will be swapping out current equipment and replacing it with new equipment.”
The ‘improvement works’ will last until mid-March.
According to Michael, Islanders can expect “minimal” disruption this time around:
“Naturally with any kind of upgrade programme where you’re swapping out and bringing down equipment from the top of the mast, there will be minimal down time for the network.
“Customers may notice a very small amount of disturbance during that time but I expect very quickly for services to return.”
Isle of Wight Vodafone users experiencing network problems are being urged to head to the Newport branch and speak to store manager, Simon.