A Ryde care home is to close – and 17 of its residents are to be moved – after inspectors identified “significant concerns” during a visit earlier this month.

The Care Quality Commission (CQC) visited Cornelia Heights, based on George Street, on 2 April after initial “concerns” were raised to the regulator.

The findings of that visit are to be published in due course, but in the meantime, the Isle of Wight Council says it has decided to “reluctantly” terminate its contract with the provider.

The local authority says that it would “never, ever” normally move vulnerable people but in this case, the “threshold” has been met.

Director of adult social care, Dr Carol Tozer, said:

“It is the immediate welfare and safety of the residents that is our foremost priority.

“We have worked intensely with this provider for over a year to support improvement and the provider has not been effective enough in making the very necessary changes during that time.

“The commission has informed the council it will be taking formal enforcement action against the provider.”

17 residents, whose care is funded by the local authority, will be moved into alternative accommodation.

The council says it is offering to help other, self-funding residents at the home who may wish to move.

Cllr Clare Mosdell, Cabinet member for adult social care and public health, said:

“I am saddened and deeply concerned by the severity of the failings in care that have been identified at Cornelia Heights by council and CCG officers and the Care Quality Commission.

“These are frail elderly people who should be nurtured in their golden years and provided with the quality of care we would all want for a loved one.

“We must, and will, work calmly and carefully with our health and care partners to ensure we support both the residents and their families at this upsetting time for them all.”

Cornelia Heights is registered to provide care and accommodation for people who require nursing or personal care, including residents with dementia and physical disabilities.

The home was inspected by the CQC in November 2018.

It was found to ‘require improvement’ overall and in all categories, apart from ‘caring’, which was rated ‘good’.

In February 2019, further concerns were raised by the council’s safeguarding team resulting in the suspension of all council placements at the home.

Alison Murray, Head of Inspection of Adult Social Care inspection at the Care Quality Commisson, said:

“The local Clinical Commissioning Group and Local Authority are supporting the provider to find alternative accommodation more appropriate to the needs of people using the service.

““We appreciate that this will be a difficult time for everyone involved but the first priority is always the welfare of the people who are living in care services.

“We will work closely with Isle of Wight Council, who are supporting the people living in Cornelia Heights and their families to find new services that meet their needs. All moves must be done in a planned way and carried out as thoughtfully and sensitively as possible.”

The home is owned by Mr Sanjay Prakashsingh Ramdany and Mrs Sandhya Kumari Ramdany.

Isle of Wight Radio has approached them for a comment.