A 'vulnerable passenger refusing to disembark' a Red Funnel crossing caused delays to the service last night (Sunday).
The ferry firm was delayed for an hour and 40 minutes yesterday evening because a 'vulnerable' passenger was refusing to get off the Red Falcon when it arrived in East Cowes.
A spokesperson for Red Funnel says it was a 'very challenging' situation for the crew.
Police were also called to the incident, responding to reports that there were 'concerns for the welfare' of a person.
As a precaution, ambulance teams were also called to the scene.
Noone was hurt during the incident and staff have been praised for their response.
A spokesperson for Red Funnel said:
“We experienced a delay to our vehicle ferry service during the afternoon of 1 November 2020, due to a vulnerable passenger refusing to disembark Red Falcon following her arrival inEast Cowes at 1600. Although the passenger was accompanied by two carers, it was a very challenging situation for our crew which resulted in the police attending, and subsequently, the ambulance service as a precaution. No passengers or crew were hurt during the incident.
“Everyone involved did everything they could to resolve the situation as safely as possible, with the passenger’s welfare at the forefront of our response. We are very proud of the efforts displayed by the Red Funnel crew who assisted.
“Red Falcon resumed her planned sailings at 1810, around 1hour 40 minutes after her scheduled departure. We apologise to our other passengers who were disrupted by the delay.”
Cowes Cocktail Bar Set For Alfresco Development
Have Your Say On Isle Of Wight Dementia Care And Support
His Majesty The King Recognises Cowes RNLI Crew For Their Service
Northwood Parish Council In Speed Reduction Proposal For Busy Road
Contentious Healthfield Campsite Development Freshwater Plans Resubmitted
RSPCA Reveals Shocking 25% Increase In Pet Neglect Reports Compared To Last Year
Christmas Waste And Recycling Details For Isle Of Wight
Shanklin's Luccombe Manor Granted Expansion Approval
Joe Robertson Calls For Freeze In Parking Fares Following Small Business Saturday
Woman In Hospital After Being Hit By Bus In Newport
French Franks Ryde Expansion Plans Revealed
Emergency Services Called To Brading Bridleway Crash
Thousands Of Pounds Worth Of Drugs Off Streets In Hampshire And The Isle Of Wight
Mixed Feedback For Proposed 14-House Northwood Development
Investigation Underway After Ryde Fire Leaves Property Severely Damage
Lord Louis Library 'Sharing The Light' In Nationwide Show Of Solidarity
Embracing Age Supporting Care Home Residents Without Family Or Suffering Isolation This Month
Isle Of Wight Gym Scoops Prestigious National Fitness Industry Award
Wightlink Releases Storm Darragh Travel Statement
Drug Supply Lines Disrupted On Isle Of Wight During National Week Of Intensification
