Thanks to the help of Dora, an artificial intelligent telephone assistant, average waiting times for low complexity cataract surgery for patients on the Isle of Wight have reduced from 35 weeks at the beginning of January 2024, to 10 weeks or less.
Dora calls patients waiting for cataract surgery, speaks to them in a natural voice and gathers medical history.
Dora is also capable of offering patients a choice of treatment locations based on waiting times and distance from their home.
Aris Konstantopoulos, consultant ophthalmologist at University Hospital Southampton and Ophthalmology Clinical Lead for NHS Hampshire and Isle of Wight said:
“All hospitals in Hampshire and the Isle of Wight have made massive strides in reducing the waits for cataract surgery in the area.
"Dora has enabled this by allowing us to develop a single point of access for referrals, reducing the burden of administrative processes and providing clear options to patients.
"Using Dora has also allowed us to free-up time for our nursing teams to concentrate on more surgical work while Dora makes the phone calls and completes the administration duty.
“We have had some great feedback from patients who have said that Dora is very clear and easy to understand. She also engages and interacts with patients and can understand what they are saying and asking.”
Dora has made more than 1,200 calls to patients since January 2024 which has freed up many hours of nursing time who previously made the calls.
Feedback from patients who were contacted by DORA, include:
- “It was very clear and efficient and prompt and it worked very well.”
- “Very simple and straight to the point.”
- “I had no problem understanding Dora and it answered my questions.”
Further information about Dora and how it is being used on the Isle of Wight can be found here: https://www.hantsiow.icb.nhs.
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