Visit Isle of Wight is offering local businesses and their employees the chance to add to their customer service skills in a bid to ensure the Island is the most welcoming visitor destination in the UK.
The bespoke Welcome to Excellence Customer Service training is offering 500 places free of charge, with the aim of providing extra support for Isle of Wight businesses to welcome visitors.
The half-day course will provide delegates the tools to offer the best customer service and help deal with difficult situations as well as local knowledge to pass on to visitors.
Visit Isle of Wight is encouraging tourism and customer facing businesses to sign up to the free training course as part of a drive to help businesses in all aspects of the visitor economy.
This sector is worth approximately half a billion pounds to the Island each year.
The Isle of Wight has a history of providing a warm welcoming as highlighted by the Visit Britain/Mirror top award for UK Tourism Superstar in 2018 and 2020 for Red Funnel’s Jim O’Reilly and Hovertravel’s Lorry Middleton.
Lorry Middleton — Visit Britain winner of UK Tourism Superstar 2020.
The three-and-a-half hour course aims to develop proactive communication skills, recognise different customer expectations and how to meet them.
It will also focus on encouraging confidence in effectively tackling difficult situations and looking at the importance of teamwork in a customer-facing environment.
Jim O'Reilly Visit Britain winner of UK Tourism Superstar 2018 copy
Will Myles, MD at Visit Isle of Wight, explains:
"This course is aimed at businesses which want to give their staff and colleagues an extra boost in a variety of skills which will benefit them – and the Isle of Wight.
"The Island is famous for its warm welcome and this course will back that up, providing team members with the tools to make sure they are more confident in their work.
"In a normal year the Isle of Wight welcomes 2.6 million visitors, they spend upwards of £330 million here, that excludes the ferry part of their travel.
"Visitors are the life-blood of our economy and it is always great to welcome them here."
Attendees will have the option to book on one of 16 half-day courses over 8 dates during February and March in the new Isle of Wight Council facility in Cowes, Building 41
You can secure your place on the course by visiting the Eventbrite page.
The first course dates are on Friday February 10 and they run until Friday March 31, with two half-day courses on each date.
Sandown Hotel Could Be Transformed Into Flats
Wipe Out: Former Cowes Public Toilet Site Set To Become Café
Low-Income Households On Isle Of Wight To Benefit From £1.1 Million Household Support Fund
Amazing Isle Of Wight: Listener Photo Gallery
Islanders Gather To Commemorate Fallen Heroes For Ryde Remembrance Sunday
Isle Of Wight Dog Controls Could Be Reinstated To Prevent Anti-Social Behaviour
Isle Of Wight Affordable Housing Scheme Set To Come Under Spotlight
Intensified Focus To Tackle Knife Crime On Isle Of Wight
Falcons Fly Again At Robin Hill
Woman Handed Criminal Behaviour Order Following Continuous Issues In Newport
Brading Residents Set For Tax Increase 'To Keep Everything Running'
Islanders Urged To Lock Up Following Freshwater, Newport And Arreton Burglaries
Cowes Enterprise College Becomes First Isle Of Wight Secondary School To Achieve PEACH Gold
Shanklin's Crab Inn Refurbishment Plans Given Green Light
Seaview Parking Restrictions Approved
From Calbourne To The Clouds: Cobalt Spectrum LED Mood Lighting installed On refurbished Finnair Embraer Fleet
Isle Of Wight Honours Young Pilots Killed 80 Years Ago
Grounded Yacht Gets Overnight Help from Cowes Lifeboat
Ryde Waterside Pool Refurbishment To Continue With Solar Panels
Isle Of Wight Insurers Support For Mountbatten Enables Purchase Of Vital Equipment
